1. Purpose
The purpose of this policy is to communicate clearly the personal information handling practices of Canberra Pest Exterminators and its affiliated companies, in accordance with relevant legislation.
2. Introduction
Canberra Pest Exterminators is committed to ensuring the privacy of individuals. Canberra Pest Exterminators complies with the following: National Privacy Principles – Australian Privacy Act 1988, Privacy Amendment (Private Sector) Act 2001. This policy outlines the way Canberra Pest Exterminators collects, uses and discloses personal information, and the procedures that allow access to this information.
3. Body of policy
All personal information that is collected and held by Canberra Pest Exterminators is dealt with in a consistent manner and every effort is made to maintain its security.
Canberra Pest Exterminators collects and holds personal information about recipients of Canberra Pest Exterminators services and other individuals who interact with Canberra Pest Exterminators. This information typically includes name, address and telephone details, email address, and may also include other personal information (e.g., resumes) and financial information. This information facilitates the provision of Canberra Pest Exterminators services and allows Canberra Pest Exterminators to contact individuals and companies.
Business needs may require the disclosure of personal information to related service providers. In appropriate cases, Canberra Pest Exterminators will endeavour to inform the individual of the type of personal information held, the reasons for disclosure, and the type of individuals and organisations to whom it is usually disclosed. Personal information where required by law will be disclosed.
3.1 Collection
Canberra Pest Exterminators will only collect information from individuals when it is reasonably necessary for the performance of its functions and activities, and all such collection will be subject to this policy. The information collected will depend on the individual’s relationship with Canberra Pest Exterminators. Sensitive information will only be collected if the individual gives consent or if it is required by law. (“Sensitive information” means information about an individual’s racial or ethnic origin, political opinions, membership of a political, professional or trade association, philosophical beliefs or affiliations, membership of trade union, sexual preferences or practices, or criminal record).
‘Cookies’ – Canberra Pest Exterminators may make use of first-party cookies, such as Google Analytics, to gather valuable information about marketing activity and how users move around the website. This enables us to understand how the site is used and to make improvements. The information we gather by use of cookies does not include personally identifying information.
3.2 Use
Canberra Pest Exterminators uses personal information for the purpose for which it was collected. This information may be used for secondary purposes which directly relate to the primary purpose of collection. For example, an individual may be required to fill in a form to request a pest assessment and the Canberra Pest Exterminators may use these contact details to send information regarding, or related to, this.
Contact information held by Canberra Pest Exterminators may also be used to inform individuals of special offers or additional services provided by Canberra Pest Exterminators. Where required or appropriate, the individual contacted will be provided with the option of not receiving further communication of this nature (such as a newsletter) from Canberra Pest Exterminators in the future.
3.3 Disclosure
Canberra Pest Exterminators does not sell any of the personal information it collects. Canberra Pest Exterminators will disclose personal information for the primary purpose for which it was collected or for a secondary purpose if it directly relates to the primary purpose.
Canberra Pest Exterminators may engage third parties to perform certain business functions. Therefore, it is sometimes necessary to disclose personal information to those suppliers. Where disclosure takes place, Canberra Pest Exterminators seeks to ensure that personal information is handled in accordance with the Australian National Privacy Principles. Canberra Pest Exterminators requires third parties to sign a confidentiality agreement. Information will not be disclosed where to do so would breach other statutory or legal obligations.
3.4 Security
Canberra Pest Exterminators undertakes to protect personal information from unauthorised use, access, disclosure and alteration. Staff must comply with Canberra Pest Exterminators’s policy on the handling of personal information. IT protection systems and internal procedures are also utilised to protect the personal information held by Canberra Pest Exterminators.
3.5 Correction
Canberra Pest Exterminators seeks to maintain the accuracy of personal information. Individuals are encouraged to contact Canberra Pest Exterminators if the information held is incorrect or to notify Canberra Pest Exterminators if personal information has changed. Changes to personal details can be made by contacting the privacy officer on +61 (0)2 4058 4158, or by email: manos@pestandtermitecontrol.com.au
3.6 Period of retention
Information will be held until there is no longer a business or legal need to retain it. Canberra Pest Exterminators shall not retain the personal information of any person for longer than necessary.
3.7 Access
A request in writing from that individual will be required to access their information. Access will be provided unless the request is unreasonable or the Australian National Privacy Principles permit or require Canberra Pest Exterminators to decline that access. As permitted by law, a fee may be requested to cover the cost of access. That individual, prior to any such request, should check any queries regarding an individual’s personal online information.
4. Particular provisions and information use
In addition to the above, the following provisions apply:
4.1 Clients
Canberra Pest Exterminators holds personal information about clients, which is used to conduct Canberra Pest Exterminators business, including for the purpose of marketing, business job scheduling and for other purposes set out in this policy. It may be disclosed to Canberra Pest Exterminators staff.
Personal information may be disclosed where required by law. Any information provided to Canberra Pest Exterminators will be used and disclosed in the manner set out in this policy. Failure to provide this information may prevent Canberra Pest Exterminators from adequately delivering its services. Further information regarding the use and disclosure of personal information may be provided at the point of collection.
4.2 Online advertising
Canberra Pest Exterminators may use third-party tracking cookies for online advertising activity, such as Google Ads (AdWords). These cookies are used to provide information on advertising performance and don’t collect or store personal information. With Google Ads, only pages containing the Google conversion code are tracked once a searcher clicks on an advert to enter Canberra Pest Exterminators’s website. Google Ads cookies expire after 30 days.
Canberra Pest Exterminators may also implement Google Analytics Advertising Features, such as Remarketing or Demographics and Interests Reporting which is anonymised data used for website visitor analysis and advertising. Website visitors may opt out of these settings through Ad Settings on Google, or by using the Google Analytics Opt-out browser extension.
4.3 External suppliers
Canberra Pest Exterminators discloses information to some external suppliers, including web designers, when entering into some agreed transactions. This information will be handled in accordance with the Australian National Privacy Principles. It will not be utilised for any other purpose and only disclosed to suppliers for the contracted purpose. Failure by an external supplier to act in accordance with Canberra Pest Exterminators’s privacy policy may result in the termination of their relationship with Canberra Pest Exterminators .
5. Complaints and concerns
If you have any concerns about the Canberra Pest Exterminators’s handling of personal information, please contact us via phone or email. Access requests must be in writing and resolution of concerns will be sought as promptly as possible.
6. Changes to Canberra Pest Exterminators privacy policy
Canberra Pest Exterminators may modify or amend this policy at any time provided the policy still complies with the relevant privacy legislation. Information will be held and used in accordance with the privacy policy, as amended from time to time. Formal notice of amendments will not ordinarily be given, but the latest version of the policy can be accessed via the Canberra Pest Exterminators website, or by contacting Canberra Pest Exterminators via (02) 4058 4158.
